Welcome to The Saaj! By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions.
1. Introduction
1.1 These terms and conditions govern your use of our website and the purchase of our handmade sarees.
1.2 By using our website, you accept these terms and conditions in full. If you disagree with any part, please do not use our website or purchase our products.
2. Product Information
2.1 Our sarees are handmade and unique. Slight variations in color, design, and texture are natural and should not be considered defects.
2.2 We make every effort to display our products accurately, but colors may vary depending on your monitor settings.
3. Pricing
3.1 All prices are listed in Indian Rupee and include applicable taxes unless otherwise stated.
3.2 We reserve the right to change prices at any time without prior notice.
4. Ordering
4.1 To place an order, you must provide accurate personal and payment information.
4.2 Once an order is placed, you will receive a confirmation email. This email does not signify our acceptance of your order, only that we have received it.
4.3 We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product or pricing information, or issues with payment.
5. Payment
5.1 We accept Cash On Delivery and Gpay and Phone Pay.
5.2 Payment must be received in full before your order is processed and shipped.
5.3 All payment transactions are secure and encrypted.
6. Shipping
6.1 We offer shipment within 5-7 working Days after confirmation of order and payment.
6.2 Shipping costs and delivery times will be calculated at checkout based on your location and chosen shipping method.
6.3 We are not responsible for delays caused by delivery partner or other factors beyond our control.
6.4 Shipment tracking link will be sent to your registered email.
6.5 Free shipping for all prepaid orders.
6.6 For COD orders customer will have to bear the COD charges.
7. Returns and Exchanges
7.1 We accept returns and exchanges within 3 days of receipt, provided the saree is unused, unwashed, and in its original packaging.
7.2 To initiate a return or exchange, please contact us at care@thesaaj.com with your order number and reason for return.
7.3 Refunds will be processed within 3 days of receiving the returned item. Shipping costs are non-refundable.
7.4 For prepaid orders also shipping cost will be deducted before refund.
8. Privacy
8.1 We are committed to protecting your privacy. Please check our privacy policy for further details.
9. Intellectual Property
9.1 All content on our website, including images, text, graphics, and logos, is the property of The Saaj and protected by applicable copyright laws.
9.2 You may not reproduce, distribute, or use any content from our website without our express written permission.
10. Limitation of Liability
10.1 The Saaj shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our products or website.
10.2 Our liability to you for any claim arising from the purchase of our products is limited to the amount you paid for the product.
11. Governing Law
11.1 These terms and conditions are governed by and construed in accordance with the laws of India.
11.2 Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of India.
12. Changes to Terms and Conditions
12.1 We reserve the right to update or modify these terms and conditions at any time without prior notice.
12.2 Your continued use of our website and purchase of our products following any changes indicates your acceptance of the new terms and conditions.
13. Contact Information
13.1 If you have any questions or concerns about these terms and conditions, please contact us at care@thesaaj.com.